Flex-Option

Free cancellation and rebooking up to 32 or 16 days before arrival

From now on, you can book the majority of our holidays with the Flex-Option. This allows you to easily cancel your booking or a room free of charge or to change your booking once. And you can even do so up to 32 or 16 days before arrival.

Please refer to the booking process to find out whether the Flex-Option can be added to your desired accommodation and whether this applies up to 16 or 32 days before arrival, as well as the exact price.

This is how you ensure the advantages of the Flex-Option:

When looking for your perfect trip, use our filter for offers with an eligible Flex-Option.
You can add the Flex-Option in the booking process when selecting extras. The price of the option is calculated automatically and is tiered according to the total price of the trip. You can secure the Flex-Option for as little as £35!
After booking is completed, you will receive your booking confirmation/invoice and pay the price incl. Flex-Option according to the due date.
Should you need to make use of a cancellation or rebooking after your booking, our staff will take the Flex-Option directly into account.

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Answers to any further questions:

Do I need a special reason to use the Flex-Option?
No, you can cancel or change your booking free of charge within the validity of the option, without giving any reason. Only the price of the Flex-Option will be charged.
Can I rebook the Flex-Option later or cancel it again?
You can select the Flex-Option directly when booking online in the booking process. A subsequent change or cancellation of the option is not possible.
Does the Flex-Option have to be booked separately for each room?
No, once booked it applies to all accommodation in the booking.
Can the Flex-Option also be used for the cancellation of single participants?
The Flex-Option can be used for the cancellation or rebooking of the entire booking or individual rooms. For the cancellation of single participants, our regular cancellation conditions apply according to point 4d of our general terms and conditions.
What happens if I cancel a booking with the Flex-Option?
If the cancellation is made within the validity of the Flex-Option, the booking will be cancelled in full and the payment made - minus the Flex Fee - will be refunded in full.

For cancellations after the expiration of the Flex-Option (from 31 or 15 days prior to arrival), our regular cancellation conditions apply in accordance with point 4 of our general terms and conditions.
What happens if I change a booking with a Flex-Option booked?
If the rebooking is made within the validity of the Flex-Option, the payment made will be transferred in full to the new booking, minus the Flex fee, which must still be paid with the original booking. Daily prices apply to the new booking, a Flex-Option can be re-booked upon availability and request.

In the event of rebooking after the expiration of the Flex-Option (from 31 or 15 days prior to arrival), costs will be incurred for the rebooking in accordance with point 5a of our general terms and conditions.
Is it recommended to take out additional travel cancellation insurance when booking the Flex-Option?
Yes, we always recommend taking out insurance! The occurrence of e.g. short-term illness can never be excluded, be it before or during the trip.

You should insure yourself against these risks in any case in order not to pay high cancellation costs (up to 90% of the travel price).

For cancellations and rebookings after the expiry of the Flex-Option (from 31 or 15 days before arrival), our regular terms and conditions apply in accordance with our general terms and conditions.